Yes. Member kits are sent via the U. S. Postal Service and can take up to four weeks to arrive. Your member kit will include your membership cards, a visitor's guide, and other information.
Your membership begins the day you purchase a membership. You do not have to wait for your membership cards to take advantage of your membership. Simply show your photo ID when you check in at the Member Desk.
A member kit is mailed to the address in your membership record. It can take up to four weeks after purchase for your kit to arrive in the mail. If, after four weeks, you have not received this kit, please call (757) 385-FISH (3474) to confirm your purchase and mailing address. Each cardholder listed on the application may visit by showing a photo ID at the Member Desk. You do not have to wait until you get the membership card to visit us
No. We do not require a membership card when visiting, but we do require a photo ID every time. If you have questions, please call Membership Services at (757) 385-FISH (3474), option 2.
You may choose up to two cardholders per membership. The cardholders should be the two people most likely to use the membership. If a caregiver (grandparent, nanny, neighbor) is likely to bring your child(ren) to the Aquarium frequently, you should include their name on the membership as the secondary cardholder. In order for a caregiver to use the membership, he or she must be listed as one of the two cardholders. Individuals not listed as a cardholder cannot use your membership.
Only the listed cardholders can use your membership, and at least one must be present to use the membership. Membership cards may not be loaned, even to relatives, nannies, or other caregivers.
No. At least one adult cardholder listed on the membership must be present. We do not accept notes from cardholders giving permission for non-cardholders to use their membership
Yes. The primary cardholder may change a secondary cardholder only once during the membership cycle. Please call the Guest Services Office at (757) 385-FISH (3474), email membership@VirginiaAquarium.com, or come in to the Aquarium to make the change.
No. Every level of membership allows for only two cardholders.
Yes. Children age 2 and younger are free and do not count toward member admission numbers. However, once your child turns 3, he or she will be required to use one of your admissions.
No. They are able to purchase tickets with you at the Members desk in order to skip the regular admission line.
No. We offer an active duty discount on regular tickets to the Aquarium when purchased here, and discounted ticket vouchers at local MWRs on base, but there is no military discount for purchasing an annual membership.
Yes. Allotted admissions include all members of the group. If you have more than the allotted number of admissible people, the extra people will be required to purchase admission tickets.
No. Membership starts from the date of purchase and is valid for 366 calendar days.
No. Membership admission privileges are not applicable to group tours or class visits.
Yes. Memberships may be upgraded to higher levels anytime during your membership. The cost of upgrading a membership is the difference in price between the two membership levels. Your original expiration date stays the same. You may do so by visiting the Guest Services Office or calling (757) 385-FISH (3474).
No. Memberships are non-refundable and non-transferable. For questions, call (757) 385-FISH (3474).
No. Memberships are non-transferrable. For questions, call (757) 385-FISH (3474).
Contact information is associated with the primary cardholder and changes can be made by calling (757) 385-FISH (3474), emailing membership@VirginiaAquarium.com, or in person at any ticketing desk.
Member events are listed on our website, are sent via email, and printed in our quarterly member magazine, VAQ.
If you are not already a member, become one to receive these exclusive invitations for member events and activities!
If you are already a member, ensure that your contact information is correct and up to date. Contact information is associated with the primary cardholder. For questions or concerns about your contact information, call (757) 385-FISH (3474), email membership@VirginiaAquarium.com, or speak to an admissions staff member at any ticketing desk.